Contact the Editorial Desk
A clear route to the people who write and check this site, and a clear statement of what they can and cannot do for you.
Partner demo accountReach the right desk before you write
You have probably arrived here with something specific in mind: a question about something you read, a request to reuse our material, or a problem you think we should know about. The first thing to establish is which of those it is, because this site is an editorial review resource and nothing more. We are not the broker, we are not affiliated with the broker, and we do not hold or manage anyone's money.
If your matter concerns an account, a deposit, a withdrawal, a trading platform, an order, or a verification request, it does not belong with us. Those matters sit with the broker directly, through the channels it publishes for its own clients. Writing to us about them will not move them forward, and we would rather tell you that plainly than let you wait.
Everything else that concerns the publication itself - its reviews, its corrections, its permissions, its conduct - is what this desk exists to handle. The sections below set out how each of those routes works and how long a reply normally takes.
Send press and partnership enquiries here
Journalists, researchers, and representatives of organisations who wish to discuss the site's editorial work are welcome to make contact through the contact form on this site. Please state your outlet or organisation, the nature of your enquiry, and any deadline you are working to, so the desk can judge whether it can respond in time.
We consider requests to cite or republish our editorial material, and requests for background on how our reviews are put together. We do not accept payment for coverage, and we do not agree to publish material supplied by an outside party as if it were our own review.
Commercial proposals are read, but the editorial desk decides independently what it publishes. Any arrangement that would compromise that independence will be declined.
Understand what this desk cannot answer
We cannot answer questions about an account held with the broker, cannot look into a deposit or withdrawal, cannot confirm a client's identity or verification status, cannot intervene in a dispute between a client and the broker, and cannot recover funds. We have no access to client records, no authority over the broker's operations, and no ability to act on your behalf.
We also cannot give personal financial advice, recommend whether to open an account, or tell you whether a particular product suits your circumstances. Nothing published on this site is advice, and nothing the desk writes in reply to an enquiry should be read as advice either.
If you send such a request, expect a short reply pointing you back to the broker. That is not a dismissal of your situation; it is an honest account of where our role ends.
Expect a reply within a reasonable window
The desk aims to acknowledge substantive enquiries within three working days and to give a fuller answer, where one is possible, within ten working days. Correction requests are treated as priority and are usually acknowledged sooner, though verifying a factual point can take longer than acknowledging it.
Response times lengthen around public holidays and during periods of heavy correspondence. If your matter is genuinely time-sensitive, say so at the top of your message and explain why; the desk will tell you honestly whether it can meet your timeline.
We reply in the order enquiries arrive. We do not chase, and we do not guarantee that every message receives a detailed answer; we do commit to reading every one.
Submit a factual correction with evidence
If you believe something we have published is factually wrong, use the contact form on this site and identify the article, the specific sentence or figure, what you say is incorrect, and the source that supports your position. A link to a primary document is more useful than a general assertion.
We check corrections against the record rather than against the strength of the complaint. Where we got something wrong, we correct it and note the change in the article. Where the record supports what we published, we will explain our reasoning and leave the text as it stands.
Corrections are not a channel for disputing opinion or editorial judgement, and they are not a route for a broker or its representatives to have critical coverage removed. They concern facts, and they are handled on that basis.
Raise a complaint about the site itself
Complaints about how this site is run - its editorial standards, its tone, its handling of a correction, or the conduct of anyone writing for it - should be sent through the contact form and marked clearly as a complaint. Please set out what happened, when, and what outcome you are seeking.
The desk reviews complaints separately from ordinary correspondence, and the person who handles the initial enquiry may not be the person who decides the complaint. We will tell you what we have concluded, and where we were at fault, we will say so.
We read and reply in English and in Arabic. Materials in other languages can be considered, but we may ask for an English or Arabic summary before we can act on them.
